Frequently Asked Questions

Everything you need to know about your Work Authority orders and gear.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for footwear and apparel?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that safety boots must be in brand-new condition to qualify for a full refund.

Are your safety boots CSA or ASTM approved?

Yes, all our safety footwear meets or exceeds industry standards. Specific ratings such as CSA Grade 1 or ASTM F2413 can be found in the product specifications for each model.

Do you offer bulk discounts for corporate accounts?

Absolutely. Work Authority provides specialized pricing and voucher programs for businesses. Please contact our corporate sales team through the 'Bulk Orders' page for more details.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I ensure I am ordering the correct size?

We provide a comprehensive size guide on every product page. Since work gear fit can vary by brand, we recommend measuring your foot or chest and comparing it to our specific brand charts.